Our engineers are on-site, 24/7, supported by a well-established call centre and ticketing system. You’ll be working with people who understand your infrastructure and can take immediate action.
Support
People who know your local area. Always on hand.
No tickets. But we do have answers.
In a world full of automation, we make a conscious choice to maintain direct contact. Not because we can’t automate it, but because your infrastructure deserves it. Our engineers are familiar with every system in the building, and they know when to give you a call.
24/7 call centre and ticketing system
Thanks to our many years of experience, we have established streamlined, robust and no-nonsense processes to ensure support is handled smoothly.
On-site engineers 24/7
Our engineers are on hand day and night. There’s always someone on site who can take immediate action.
Remote hands
Our team can carry out remote hardware operations. Fast, accurate and fully documented.
Out-of-band management
Access to your environment even during network outages, via a separate management network.
Personal point of contact
You don’t deal with anonymous support queues. We know your environment and we know you.
Infrastructure Monitoring
We proactively monitor our infrastructure, including power quality, cooling and the network. Any anomalies are addressed before they affect your environment.
Sort it out first, sort it out later
If there’s an issue, we’ll do everything in our power to provide hands-on support. We’re happy to sort out any problems, whatever they may be.
Support that takes action before the problem gets any worse.
From direct contact with engineers and a 24/7 on-site presence to clear SLAs and a ‘fix first, settle later’ approach: find out how Greenhouse organises support for infrastructure that simply must keep running.
You’ll be working with engineers who are familiar with your environment and can take immediate action. No call centre and no ticketing system as a first point of contact – just direct contact with people who know the building and your systems.
Yes. There is always an engineer on site at the data centre — not working remotely, but on site. Even at night, at weekends and on public holidays.
We make a conscious choice to maintain direct contact. Not because we can’t automate it, but because your infrastructure deserves it. You’ll get answers, not tickets in a queue.
When an issue arises, we sort it out first — even if it’s technically outside our remit. Then we work together to decide how to deal with it going forward. Sort it out first, then define the scope.
Greenhouse has a track record of 100% uptime: no unplanned downtime since it opened in 2013. We set out our commitments in a clear SLA, with no hidden clauses in the small print.
Yes. As there are engineers on site 24/7, you can contact someone who can take immediate action even at night, at weekends and on public holidays.